Privacy Policy

1. Who we are

The UX Team is the data controller for personal data collected through this website. You can contact us at hello@theuxteam.com.

2. Data we collect

We may collect the following personal data:

• Contact information — name, email address, company name, when you fill in a contact form or book a call.
• Usage data — pages visited, time on site, browser type, device type, IP address, via Google Analytics (anonymised where possible).
• Communications — the content of messages or emails you send us.
• Transaction data — if you purchase a workshop or product, billing details processed by our payment provider.

3. How we use your data

• To respond to enquiries and book discovery calls.
• To deliver services you have contracted us for.
• To send service-related communications (not marketing, unless you opt in).
• To improve our website and understand how visitors use it (analytics).
• To comply with legal obligations.

4. Legal basis for processing

• Legitimate interests — responding to enquiries, improving our service.
• Contract performance — delivering services you have engaged us for.
• Consent — marketing communications and analytics cookies (where required).
• Legal obligation — compliance with applicable law.

5. Cookies

We use the following cookies:

• Analytics cookies — Google Analytics (G-Y81QR1P8NC) to understand site usage. You can opt out at tools.google.com/dlpage/gaoptout.
• Essential cookies — necessary for basic site functionality; no consent required.

6. Data sharing

We do not sell your personal data. We share it only with trusted third-party processors necessary to deliver our services (e.g. Google Analytics, TidyCal for bookings, payment processors). All processors are bound by data processing agreements and handle data in accordance with GDPR.

7. Data retention

We retain personal data only as long as necessary for the purposes it was collected, or as required by law. Contact enquiries are retained for up to 2 years. Client data is retained for the duration of the engagement plus 6 years for legal/accounting purposes.

8. Your rights

Under UK/EU GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the ICO (UK) or your local supervisory authority.

To exercise any of these rights, email hello@theuxteam.com.

9. International transfers

Some of our processors (e.g. Google) may transfer data outside the UK/EEA. Where this occurs, appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions).

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

Questions? Email us at hello@theuxteam.com and we'll respond within 5 working days.